Support

How can we help?

Find guidance, frequently asked questions and a direct way to contact us.

Common help

Try this first.

01

The app is not responding as expected

Close the app completely and open it again. Then check whether the issue still occurs.

02

A plan or setting seems to be missing

First check that you are viewing the right child and the right day. Do not delete the app until you are sure you no longer need the local data.

03

You want to keep your data safe

Use the backup feature in Parent Management to save a copy of your local data before making major changes.

04

You are missing a pictogram or feature

Use the Roadmap to share ideas for new features and pictogram categories.

Contact

Still stuck?

Send us a message. Briefly describe what you were trying to do and what happened.

Do not include children’s names, parent PINs or other sensitive family information.